This resource list is the result of the many questions presented to WaitersWorld (and answered by as many professional waiters) over the past several years from hospitality professionals around the world. It is an A-to-Z reference to food & beverage products, distinctive customer service techniques, books, training, contacts and consultants for Professional Waiters and other interested food service experts. The material is intended to broaden the expertise of Professional Waiters everywhere.

Knowledge empowers professional waiters to ply their craft for the purpose of improving their professional and personal lives. ENJOY!

In the meantime, Make It Fun... Make It Easy... Make Some Money!!! ™

Paul C. Paz, Founder
WaitersWorld
14314 SW Allen Blvd #507
Beaverton, OR 97005

503. 524.0788 FAX 524.4183
www.WaitersWorld.com

September 11, 2001 God Bless America!
http://groups.yahoo.com/group/WaitersW orld/message/284

A Waiter Training Website
http://www.WaitersWorld.com

Back to Basics
The changing economic climate means you need to look inside and not outside your station/restaurant to make sure your doing business the right way. From the 3/01 Hospitality News Group.
http://www.hospitalitynewsgroup.com/articles/2001/200102rm_basics.shtml

Beer - Association of Brewers
Here's a fun link for beer lovers. Lots of interesting information and additional links.
http://www.Beertown.org

Beer - Matching Beer and Food
A great article on the matching of beer and food for diners. A subject not covered enough for professional waiters.
http://www.saucecafe.com/libation11.html

Beer - Northwest Brew Page (USA)
Got a question about Northwest beer? Plus great links to North America brews.
http://www.nwbrewpage.com

Beer - Real Beer Page
Worldwide and every aspect of beer
http://www.realbeer.com

Beverage - Tea
Fun source of general information about the history, uses, and types of tea.
http://www.stashtea.com

Book - 50 Tips to Improve Your Tips
Bill Marvin, The Restaurant Doctor, wrote this one for waiters!
http://www.restaurantdoctor.com

Book – Diners Guide To Tipping In America
Zachary Kurpias is a diner with no restaurant experience! His book is from the perspective of the diner and not the from the restaurant employees'. Like it or not… he offers real perspectives from the customers' points of view that impact their real and perceived sense service quality that determines tips and repeat business!
www.thetipguide.com

Book - Give 'Em the Pickle
Bob Farrell's renowned history and success with Farrell's Ice Cream Parlors in the restaurant industry is legendary. He has seminar programs, audiotapes, and his book available!
http://www.giveemthepickle.com

Book - Little Brown Book of Restaurant Success
Bob Brown's definitive book on server sales and service techniques written in an easy to read style. It's a great resource for servers and managers alike with practical and compelling tools, tips and techniques to increase sales, morale and guest satisfaction. WaitersWorld highly recommends this one!
www.bobbrownss.com

Book - The Main Course on Table Service and The Main Course on Dining Etiquette
 David Rothschild - Learn waiter/waitress skills, become more polished and professional and get a taste of the "restaurant lifestyle" with this comprehensive, easy-to-read waitstaff training manual written by a veteran waiter/trainer.
http://www.EATiQuette.com

Book – Professional Service Guide
Bernard Martinage, Founder of the Federation of Dining Room Professionals, offers this tremendous reference text on the technical aspects of table service for professional waiters. I couldn't put this book down!
www.restaurantprofessional.com

Book – Send Flowers to the Living! Rewards, Contests and Incentives to Build Employee Loyalty"
Author TJ Schier offers great training incentives here! Learn how to create a recognition-based culture within your organization to enhance employee retention and build your business through your performers. You'll learn a new management technique that focuses on spending time developing your stars, as well as how to design effective contests and programs for your team. Additionally, you'll see what types of rewards truly help you drive your business.
www.incentivizesolutions.com

Book - Serve 'Em Right
Shelley Prueter and her father, Ed Solomon, offer wonderful ideas on hospitality service. Video Tape: It Pays to be a Pro - 30 min (includes booklet & test)
http://www.ravereviews.info/

Book - Service At It's Best: Waiter Waitress Training
Paul Paz (WaitersWorld) is pleased to announce the release by Prentice-Hall (Pearson Education ISB: 0-13-092626-4). In part, the co-authored book's forward by Herman Cain, CEO, T.H.E., Inc. (The Herminator Experience); former CEO and President, The National Restaurant Association reads: "This book has brought together all of the basic elements that can effectively inform and train a new waiter or waitress in all aspects of professional table service."
http://www.waitersworld.com/book.htm

Book - Sour Gripes Restaurant
Michell Cabaniss and Deb Sullivan - A compact, funny and colorful commentary on the disturbing trend of poor relations between food service workers and the clientele.
http://www.sourgripes.com

Book - Waiting on America
Mario Ponce (Chicago, IL - USA) provides an excellent portrayal of the basic concepts and techniques for improving waiter service and income.
http://www.partnersinhospitality.net

Book - Winning At Work
Walt Mulvey has many great reasons why being an employee doesn't mean you are a "victim". How to visualize opportunities as an entry-level staffer. Good reading!
http://www.amazon.com

Broccoli Tea
BROCCOLI TEA - Wouldn't it be great if you could get the cancer fighting benefits found in broccoli without having to eat it! Now you can drink your way to better health. Brassica has a new tea in six different flavors that has all the benefits and none of the flavor of the green vegetable.
http://www.brassica.com

California Food and Wine - Ezine
Primarily California restaurant recipes, seasonal chef menus, wine reviews culinary events, and food facts, for hospitality and the foodservice industry.
http://www.californiawineandfood.com

Call Customers
Cindy & Bernard Martinage, Director and Founder of The Federation of Dining Room Professionals, feature an article in their Fall 2001 issue of PRO-SUCCESS MAGAZINE addressing call customers. How to cultivate repeat business and why they are so important to the waiter and restaurateur. Go to their link and click on "Call Customers" in their articles section.
http://groups.yahoo.com/group/WaitersWorld/message/1333  

Cameras around the globe… real time & live!
See what your waiter peers are experiencing around the world with these live cameras around the world!
http://www.weatherimages.org/weathercams/world.html

Catering
Great website for general information about catering side of waitering and food service.
http://www.cateringcomplete.com

Charity - Share Our Strength – Taste of the Nation
Share Our Strength, one of the nation's leading anti-hunger, anti-poverty organizations began in the basement of a row house on Capitol Hill in 1984. In the beginning, we organized a handful of chefs to cook for fundraisers. Today we mobilize thousands of individuals in the culinary industry to organize events, host dinners, teach cooking and nutrition classes to low-income families and serve as anti-hunger advocates.
http://www.strength.org  

Cocktails - HappyHours.com
HappyHours.com is a great weekly enewsletter that offers tons of current information regarding beverage products and sales.
http://www.happyhours.com/industryNews.htm

Cocktails - Miss Charming's Cyber Bar-Hopping City
Fun site for ideas, stories, and links
http://www.charmingbartricks.com

Cocktails - On Line Bartender
Tons of recipes and links!
http://www.webtender.com

Coffee
Specialty Coffee Association of America has a fun site with lots of interesting information about coffee.
http://www.scaa.org/

Coffee Brewing
How to brew a perfect cup of coffee and common mistakes to avoid.
http://groups.yahoo.com/group/WaitersWorld/message/1117  

Coffee Terminology
The Coffee Quality Institute
http://www.ncausa.org/public/pages/index.cfm?pageid=30

Daddy the Waiter
Why a waiter for over 22 years?
http://www.dinersoft.com/waiter_daddy.htm

Education & Training
WaitersWorld offers an array of hospitality services for customer service and sales. Bring out the entrepreneur in yourself as a successful professional career waiter!
http://www.WaitersWorld.com

Entertainment – Just for Fun! J

    Black and White Blues
    www.blackandwhitebluesthemusical.com

    Great American Speeches
    http://www.americanrhetoric.com

    Waiter Memory Game
    Fun online brain teaser for your memory ( www.OnTheRail.com)
    http://ontherail.com/floating/memory.html

    World’s Worst Waiter (Don Pryor)
    9-minute downloadable video – The how "not to" banquet waiter.
    http://worldsworstwaiter.com/dpvideo.htm

Etiquette - International Dining Etiquette
Informative tips on the varied cultural differences for specific ethnic dining and international customs. Includes common etiquette offenses.
http://www.bbc.co.uk/dna/h2g2/alabaster/A354782  

Farmers Markets - USA
Great locator for Farmers Markets throughout the USA
http://www.sallys-place.com/food/farmers_markets/usa_mkts.htm

Feet killing you? ? (In English and Spanish)
Here's a great site concerning foot care from the American Podiatric Medical Association.
http://www.apma.org/foot.html  

Financial - Goals for Waiters
Setting financial goals is critical to waiters. Think like an entrepreneur in business for yourself operating your shifts/stations for a profit. From the June/July 2001 issue of Hospitality News Group.
http://www.hospitalitynewsgroup.com/articles/2001/200105rm_goals.shtml

Financial - Productivity for Waiters
Setting sales standards for a given shift is a great way to establish goals for new hired staff and measure profitability... for the waiter and the restaurant! See this article from the October 2001 edition of NW Hospitality News.
http://www.hospitalitynewsgroup.com/articles/2001/200108nw_productivity.shtml

Food - Beans
Beans: American Dry Bean Board
http://www.americanbean.org

Food - Beef in General
http://www.beef.org/dsp/dsp_locationContent.cfm?locationId=17

Food - Bread
Bread Bakers Guild of America
http://www.bbga.org/

Food - Bugs - Edible

Food – Cheese
American Dairy Association
http://www.ilovecheese.com
 
Food - Chicken

Food - Citrus Fruits
Sunkist has a great website for general information and recipes using a variety of citrus products. See their Citrus “101”.
http://www.sunkist.com/products/citrus_101.asp  

Food - Culinary Food Reference Website
The Food Reference Website: Lots of articles on food history and usage; recipes; food trivia and facts; kitchen tips; culinary quotes, personalities and events; food humor and poetry; culinary crosswords and a fun and informative weekly newsletter.
http://www.foodreference.com

Food - Ethnic Cuisine
Very detailed information about the many ethnic foods around the world.
http://www.sallys-place.com/food/ethnic_cusine/ethnic_cusine.htm

Food - Flowers
Flowers have been used for flavoring foods as far back as the Bible. This link from Culinary Café.com will give you full color photos and information on how to use flowers in your cooking.
http://www.culinarycafe.com/Flowers

Food - Garlic
Absolutely everything garlic! In addition to a vast collection of information resources on the topic, The Garlic Store has a wide variety of garlic products available via an e-commerce store.
http:/ / www.thegarlicstore.com

Food - Glossary
Great site to find terms as they relate to food products.
http://www.cooking.com/advice/adgloss.asp?Home=sp.srch1.reci

Food - Herbs
HerbNet.com is a great resource for the use of herbs for culinary creations.
http://www.herbnet.com/herbalindex.jpg  

Food - Herbs & Medicinal Recipes
Herbs are a gift from nature. They include leaves, bark, berries, roots, gums, seeds, stems and flowers. They have been used for thousands of years to help maintain good health. IT IS HIGHLY RECOMMENDED THAT YOU SPEAK WITH YOUR DOCTOR BEFORE TAKING ANY HERB FOR MEDICINAL PURPOSES.
http://www.goodfoodideas.freeservers.com/Herbal_Home_Page.htm

Food - History
What We Eat - Burt Wolf A 13-part series for public television that looks at how Columbus and the Spanish explores changed what people ate and how that fundamental shift changed almost everything on our planet.
http://www.whatweeat.tv

Food - Honey
http://www.nhb.org  

Food - Hot Dogs and Sausages
Everything you ever wanted to know about these fabulous mystery meats!
http://www.hot-dog.org/default.htm  

Food - Mustard
Everything you wanted to know about mustard! What, where, and how to use mustards from all over the globe! Includes history and lore!
http://www.mustard-place.com/listings.htm  

Food - Nuts Hazelnuts (Filberts)
HAZELNUTS (FILBERTS) from Oregon - A variety of recipes, nutritional values and useful links.
http://www.oregonhazelnuts.org  

Food - Nuts and Seeds
All types of nuts and seeds as food including brief history.
http://www.vegsoc.org/info/nutsseeds.html

Food - Olive Oil & Olives
International Olive Oil Council - History, trees, olives, oils, health benefits and recipes.
http://www.internationaloliveoil.org

Food - Passport to Cultures
Food facts, international cuisine, flags, maps and miscellaneous food information.
http://www.learningspace.org/passport/may/links.html  

Food – Photos
These folks have an array of food related photographs for sale. They'll even customize!
http://www.fabfoodpix.com

Food - Pork
National Pork Producers Council - For consumers, producers and researchers. Press releases, details of scientific breakthroughs, and even the odd recipe.
http://www.nppc.org

Food - Produce
A great website to research all types of produce, recipes, helpful tips and fun facts
http://www.produceoasis.com  

Food - Seafood - Dungeness Crab
The Oregon season just started and fresh Dungeness crab is a holiday favorite! Lot's of great information and recipes! Oregon Dungeness Crab Commission.
http://www.ucinet.com/~dcrab/index.html  

Food - Seafood - National Fisheries Institute
Great directory for species, top ten sellers, glossary, recipes and links.
http://www.nfi.org/index.php  

Food – Seafood - Pacific Seafood
http://www.pacseafood.com/products.html
Really good link for seafood pictures, history, handling specifications plus descriptions about common restaurant seafood products. They also offer assistance in how to run a crab-feed which has been a big hit for fund raising!

Food - Seafood Recipes
http://search.yumyum.com/rsearch.htm?title=browse&cat=sea  

Food - Shrimp
Shrimp.com is a virtual shrimp portal with over 100 recipes.
http://www.shrimp.com

Food - Spices - Chili Peppers & Sauces
Uncle Steve's Hot Stuff
http://ushotstuff.com/Heat.Scale.htm  

Food - Spices - Gernot Katzer’s Spice Pages
Extensive dictionary and details on spices - very impressive!
http://www-ang.kfunigraz.ac.at/~katzer/engl/spice_welcome.html

Food - Spices and Herbs
McCormick Spice Company has this great site for information about spices and herbs. Includes history, uses, and recipes.
http://www.mccormick.com  

Food - Turkey
National Turkey Federation - Search the database for recipes by occasion, product, preparation method, and ethnicity.
http://turkeyfed.ahoy.com

Food - Vegetarian
This is a great website for information resources (recipes, restaurants, FAQ's, etc).
http://www.vrg.org

Food - Wild Game
How to prepare wild game dishes.
http://www.mountain-breeze.com/kitchen/game/index.html

Food Handler Training & Certification (Oregon)
It’s online and Oregon Health Department approved!
http://www.ora.org/Education/education_home.htm

Government - Oregon (English & Spanish):

Guest Checks
"Separate Checks? Who's got what? " No Problem!
WaitRpad ® organizes and simplifies these tasks that lead to increased sales.
They also offer a variety of other guest checks and register rolls.
Improved service, which means more revenues for owners and employees!
http://www.nationalchecking.com

Healthy Living
The FoodFit.com Company, based in Washington, DC, was founded and incorporated in late 1998. Our mission then, and now, is to promote and enhance the health of consumers. FoodFit.com focuses on healthy eating and active living in the most credible and enjoyable ways. FoodFit.com is now recognized as a national leader in its field-the destination for up-to-date information on good food and good health.
www.FoodFit.com

Holidays
Holiday Insights lists an array of holiday dates from the usual to the wacky and bizarre!
http://www.holidayinsights.com/everyday.htm

Host – 11 Common Front Door Errors
11 Deadly Sins for Hosts! ( Seasoned Views Magazine 8/02)
http://groups.yahoo.com/group/WaitersWorld/message/2155

Host – Greeting Customers
“Front Door Dynamics” ( Seasoned Views Magazine August 2002)
http://groups.yahoo.com/group/WaitersWorld/message/1365

Income Comparison: Professional Waiters Vs those “other jobs. “
America 's Career Info Net - You might enjoy this wage comparison! With your wage and tips... where do you fit in? This information is linked to the US Department of Labor for the year 2002 and listed is for the nation and by state. Click on the link if you'd like to see what's rated in your area of the USA .
http://www.acinet.org/acinet/occ_sea2.htm?JobFam=35

IRS - Tips & Allocated Tips
A direct link to the Internal Revenue Service (USA) that has many FAQ's. An endless listing of IRS forms and tip related information for tax filing related to waiters and tip income.
http://www.irs.gov/businesses/small/industries/article/0,,id=98401,00.html

Identity Theft
U.S. government’s central website regarding identity theft. The Federal Trade Commission (FTC) maintains site. More information will be added to the site regularly, including government reports and congressional testimony, law enforcement updates, and links to other sites with helpful information about identity theft.
http://www.consumer.gov/idtheft  

Internet Virus... Alert... Hoax.... ?!
Need to confirm a real/rumored internet virus? This is pretty reliable.
http://www.urbanlegends.about.com  

Job Search - Career Advice
National Restaurant Association's online job bank and hospitality career center.
http://www.restaurant.org/careers/

Knife Sharpening
How to and useful maintenance tips to keep your knives sharp.
http://www.knifecenter.com/knifecenter/sharpen/instruct.html

Maps
Looking for your favorite restaurant!
http://www.mapquest.com/

Menus from 226 countries
Menus from 226 countries aka Dining Tips Unlimited
http://www.schonwalder.com/Dining/DTU_menus/10UrMenus.htm

Napkin Folding At Its Best
Numerous step by step examples of classy napkin folds. Helmut Schonwalder's website also offers a great CD for purchase with more napkin folds.
http://schonwalder.net/Napkin_Folds/napkins%20101a.htm

Napkin Folding Demos
This is a fun site as it offers real-time download video that demonstrate the various folds. Takes a few minutes to download the information but worth the effort to view the demonstrations.
http://www.aces.uiuc.edu/~food-lab/napkin/

National Restaurant Association
Home page for the Washington D.C. based national association.
http://www.restaurant.org

News Ezine FoodService.com
Weekly hospitality web-news with feature articles, surveys, and user response encouraged.
http://www.foodservice.com

Restaurant Manager Rescue
www.RestaurantManagerRescue.com

News Ezine - Restaurant Report
Restaurant Report is written for chefs, owners, managers, and waitstaffs of midscale-upscale independent restaurants.  In addition to their site, they have a free weekly email newsletter for hospitality professionals and food connoisseurs.
http://www.restaurantreport.com

News Ezine - PizzaMarketplace
Weekly emagazine for the pizza industry.
http://www.pizzamarketplace.com/

NewsPrint - Bartender Magazine
Cocktails anyone? Check this out for bar skills, beverage reviews, contests, etc.
http://www.bartender.com/index.html

NewsPrint - Cheers Magazine
Monthly magazine covering a variety of beverage subjects.
http://www.cheersonline.com

NewsPrint - Hospitality News Group
Hospitality News (Western USA and Canada) is the only major monthly hospitality trade newspapers in these regions deemed a "business to business publication". It offers multi-regional news for the western foodservice marketplace. Complimentary to readers.
http://www.hospitalitynewsgroup.com

NewsPrint - Main Ingredient - Oregon Restaurant Association
Monthly hospitality magazine from the Oregon Restaurant Association
http://www.ora.org/Magazine/mag_home.htm

NewsPrint - Nations Restaurant News
NRN is a national weekly magazine and online E-newsletter
http://www.nrn.com

NewsPrint - Restaurant Marketing
Monthly hospitality magazine with assorted articles with online access.
http://www.restaurant-marketing.net

OLCC Service Permits (Oregon)
Alcohol Server Education: Oregon bartenders and other waitstaff are required by state law to complete OLCC-certified training. The Oregon Restaurant Education Foundation (OREF) has several ways to complete this training throughout the state, including a renewal class on CD-ROM. This group makes learning a lot of fun!
http://www.ora.org/Education/education_training_ASE.htm

Personal Chef
Find a personal chef in your area!
www.personalchefsearch.com

Plate Carrying
The correct way by Bernard Martinage (www.restaurantprofessional.com)
http://www.hospitalitynewsgroup.com/articles/2001/200102nw_plate.shtml

Restaurant Lingo/Slang
Todd Lejnieks, Dinersoft founder, is accumulating a fun list of common restaurant "speak". Take a peek and see if you have some you can add!
http://www.dinersoft.com/lingo.htm

Safety - Kitchen
10 Steps of a Safe Kitchen - Iowa State University offers basics to understand the steps to prevent foodborne illness.
http://www.extension.iastate.edu/foodsafety/educators/tensteps.cfm?articleID=48&parent=2

Sanitation & Hand Washing
Hand washing & Sanitation - So you thought you knew everything about washing your hands! HA! Here’s a great website for basic sanitation at home and work.
http://www.handwashingforlife.com  

Saturday Market Theory of Waiting Tables
Being a waiter is no less than being in business for yourself with one exception… all the resources to conduct a successful business are given to the waiter for nothing... nada... free... no charge! What the waiter does with that opportunity is only limited by the individual choices.
http://www.restaurantreport.com/features/ft_saturdaymarket.html

Server’s Permit (Oregon)
Alcohol Server Training & Certification
It's online and OLCC approved!
http://www.ora.org/Education/education_home.htm

Shoes
Shoes for Crews has been offering slip resistant footwear for several years.
http://www.shoesforcrews.com  

Smiles
Surprising impact of this basic facial expression!
http://www.pizzamarketplace.com/research_story.htm?article_id=15098&pavilion=102  

Spam
History and recipes! See how you can get the “Spam-mobile” to visit your area!
http://www.spam.com

Spirits - Brandy
http://www.tastings.com/spirits/brandy.html

Spirits – Bourbon
http://www.straightbourbon.com

Spirits – Gin
http://www.ginvodka.org  

Spirits – Rum
http://www.epicurious.com/b_ba/b04_spirits/rum.html

Spirits – Scotch
http://www.history-of-whisky.com/html/scotland.html

Spirits-Tequila
http://www.tequilaaficionado.com/index.php  

Spirits-Vodka
http://www.ivodka.com

State Restaurant Associations
NRA's site for contacting State Restaurant Associations (USA)
http://www.restaurant.org/states/

Stress Busters
From the US Navy's Chaplain self help list. Lots of interesting and useful snippets.
http://chaplaincare.navy.mil/selfhelp/stressbust e r.htm

Table Crumbers - Foodservicedirect
Online sales of individual crumbers
http://www.foodservicedirect.com/index.cfm/S/200/Table_Crumber.htm

Table Crumbers - The Ray Machine Crumber
This site also offers instructions and history about table crumbers.
http://www.crumber.com/productinfo.htm  

Table Settings
Simple explanations of basic table settings.
http://www.cnn.com/interactive/food/9911/placesetting/frameset.exclude.html

Tips - International Tipping Guide
www.fodors.com
http://www.fodors.com/features/nfdisplay1.cfm?name=stt/010124_stt_tg_toc.cfm

Tips - Michael Lynn, Ph.D.
 Dr. Lynn of Cornell University is well documented for a number of research studies done about the psychology of tipping .
 http://www.people.cornell.edu/pages/wml3/tipping_information.htm

Tips - “Mega-Tips: Scientifically Tested Ways to Increase Your Tips”
Michael Lynn, Ph. D. says very few new servers are given instruction in ways to increase the tips their customers leave. Most new servers are left to learn the “tricks of the trade” from experience or from other servers. His online booklet is written for those servers. It provides instruction in the psychology of tipping as well as specific techniques that can be used to earn larger tips.
http://www.people.cornell.edu/pages/wml3/pdf/megatips.pdf .

Tips –Tip Credit & Minimum Wage (Federal and by State)
US Department of labor website
http://www.dol.gov/dol/topic/wages/minimumwage.htm

Tips - Tipping Page.org
 Fun website to chat and share stories about tipping. Interesting related links.
http://www.tipping.org/TopPage.shtml

Tips – Wages & Tip Credit
U.S. Department of Labor website links that provides good information and related sources to obtain federal and state information regarding the following:

Training – Reality training for waiters.
“HOW MUCH REALITY DO STUDENTS NEED? Should We Teach Things the Way They Are, Or the Way They Should Be--Or Both?” Bernard Martinage, DRM, CHE , founding president of The Federation of Dining Room Professionals, offers this insightful article about the academic verses teaching “real-world” perspectives and practicalities when training waiters.
http://www.cafemeetingplace.com/dining.htm

Training - WaitersWorld
WaitersWorld offers a variety of customer service and sales seminar programs that are applicable to hospitality and retail operations.
http://www.waitersworld.com

TV Dinners
TV Dinners (the mother of fastfood) turns 50! Here’s a fun story from (3.26.03 www.Newsday.com article
By Erica Marcus). Food Without the Fuss For 50 years TV dinners along with a growing variety of prepared frozen foods have brought convenience into countless kitchens
http://groups.yahoo.com/group/WaitersWorld/message/1347

Unions

Upselling
Restaurant Marketing Magazine March 2001: Article by Brenda Owen offers great ideas and techniques for waiters to upselll and merchandise!
http://www.restaurant-marketing.net/magazine/March01/sell.html

Waiters - Bad Apples
So... whose bringing your house down?
http://www.pizzamarketplace.com/research_18298_102.htm

Waiters - Calendar of Industry Events
Scheduled events and trade shows around the USA (from the National Restaurant Association website).
http://www.restaurant.org/events/calendar.cfm

Waiters - Clip Art of Waiters

Waiters - Dinersoft
An online guide to the restaurant industry, written by, for, and about the people who work in it. Todd Lejnieks is the founder.
http://www.dinersoft.com

Waiters - Federation of Dining Room Professionals (FDRP)
The Federation upholds Dining Room Professionals and offers benefits for them including a technical trade magazine (Pro-Success) and the only Service Certification Program. Pro-Success is magazine dedicated to front-of-the house issues. Download several articles from past issues.
http://www.fdrp.com

Waiters - French Masters
Gil Galasso of France won the Masters of French Maitre D's on March 19th 2001. This title is similar to Certified Master Chef of America, but does not exist yet for Maitre D's in the USA. Gil is a Restaurant Professor and also has his own website for training. Also see message #147.
http://www.maitre-d-hotel.com  

Waiters - International Webgroup
A group of international waiters with tons of great discussions ongoing about issues affecting professional waiters!
http://groups.yahoo.com/group/WaitersWorld

Waiters - Job Description
Occupational Outlook Handbook - US Department of labor - Bureau of Labor Statistics - 2002-03
http://www.bls.gov/oco/cg/cgs023.htm  

Waiters - ONTHERAIL
Online community with stories written by and for people who work in the trenches in the restaurant business. Proof that somewhere, the front and the back of the house can happily co-exist!
 http://www.ontherail.com

Waiters - The Waiters Digest - Helmut Schonwalder
About waiting and serving millions of people on this our blue planet.
http://schonwalder.org

Waiters - USAWAITERS - Ian Maksik
America's only traveling school for Waiters (m/f) dedicated to teaching "The Art & Science of Table Service". This Website is soon to be called "Ask Professor Service", a totally educational site. Training materials, videos and seminars available.
http://usawaiter.com

Waiters – Waiter Training
Susie Ross and Kelly McMahan team-up on this website about the business of waiting tables. "Five-Star Service Without the Stuffed Shirt!” Several products available, including a free enewsletter.
www.waiter-training.com

Waiters - WaitersWorld
WaitersWorld offers a variety of customer service/sales materials online plus several seminar programs applicable to hospitality and retail operations.
http://www.WaitersWorld.com

Wine - Aerating, breathing, decanting… so confusing!
Here's good Nations Restaurant News 2.23.04 article for some guidelines these wine services.
http://groups.yahoo.com/group/WaitersWorld/message/2170

Wine - Champagne
“Sparkling All the Way” - By Alice Feiring (Cheers Magazine Nov-Dec 2003) The basics of international sparkling wines from Champagne to Cava.
http://www.cheersonline.com/cheers/2003/0311/0311sprk.asp

Wine - Corkscrew Store
Great selection of wine opening/serving gadgets.
http://www.corkscrew.com

Wine - DamnGoodWine.com
Great site and this link is an excellent overview on serving wine.
http://www.damngoodwine.com/restserv.htm

Wine - Decanting Video
Washington Post wine columnist Michael Franz discusses traditional wine tasting
rituals in real-time video and audio. Informative for basic wine service and kinda' fun to watch. You may need RealPlayer downloaded to play. (Washington Post real-time video and audio - The Grapevine 3/28/02 )
http://www.washingtonpost.com/wp-srv/mmedia/liveonline/franz-decanting.htm

Wine - EVineyard
Tons of wine information
http://www.wine.com/

Wine - Good short explanation about wine
Good short explanation about wine by Tony Sandilla
http://groups.yahoo.com/group/WaitersWorld/message/1245

Wine - International Sommelier Guild
Internationally recognized wine organization offering wine information and academic certification. The premier wine-knowledge resource center focused on tailored expert teaching and consultation.
http://www.InternationalSommelier.com  

Wine - Opening the Bottle Video
Washington Post wine columnist Michael Franz discusses traditional wine tasting
rituals in real-time video and audio. Informative for basic wine service and kinda' fun to watch. You may need RealPlayer downloaded to play. (Washington Post real-time video and audio - The Grapevine 3/28/02 )
http://www.washingtonpost.com/wp-srv/mmedia/liveonline/franz-opening.htm

Wine - Oregon Wine Advisory Board
Oregon wines and wineries (USA)
http://www.oregonwine.com

Wine - Smelling the Cork Video
Washington Post wine columnist Michael Franz discusses traditional wine tasting
rituals in real-time video and audio. Informative for basic wine service and kinda' fun to watch. You may need RealPlayer downloaded to play. (Washington Post real-time video and audio - The Grapevine 3/28/02 )
http://www.washingtonpost.com/wp-srv/mmedia/liveonline/franz-cork.htm

Wine - Wine Spectator
Huge library by the magazine of the same name.
http://www.winespectator.com

Top

Home | Interact | About | Tools & Training | Book | Links