Building the Waitstaff of Tomorrow

WaitersWorld has delivered some of the top customer service staff training around the country.Programs include...


Make It Fun! Make It Easy! Make Some Money!™
A program for hospitality operators, managers, service-sales staff and professional waiters.

What will you learn?

Saturday Market Theory
Waiters are provided all the necessary resources to run a business for themselves at no cost!

Tips vs Sales
A guide to setting sales goals by examining the earning potential for professional waiters.

Menu Mapping and Safe Selling
Simple techniques for increasing tableside sales.

Productivity
Easy methods to measure individual productivity by the hour, week, month and shift.

Setting Financial Goals
Useful methods to help staff set financial goals that win for both the employee and employer

More Wine!
Sell just three bottles of wine a week and earn a trip to Mexico!

And More!
Secret cues and prompts to increase sales.
How and when to merchandise alcoholic and non-alcoholic drinks.
The "Ten Best One-Liners" that can be used to "up-sell"
Turning one complaint into eight new customers.
Mapping strategic sales from your business menu
Plus many more practical training ideas.

Basic Bar Beverage
Learn basic beer, wine, spirits and non-alcoholic beverages. The program includes products, terminology, glassware, garnishes, service techniques, and quality up selling.

Custom Training
WaitersWorld offers custom management and staff training programs on service and sales. Offered as an individual or series of programs.The program can be provided any day of the week at the organization’s convenience. * If more than one program is requested to accommodate larger groups or more than one unit/location, they will can be held in separate sessions or provided on consecutive days. Discounts considered for multiple bookings.

*Because of necessary preparations and scheduling, a minimum of three-week advance notice is required.

Custom Training Bonus

WaitersWorld will assess the organization's service at an unannounced dining event (mystery shopper). The confidential written report will be delivered to management prior to training to provide suggestions during the seminar(s) on waitstaff service based on actual dining experience, making comments of even greater value to staff, managers and owners.

General Program Requirements
The host organization provides at no cost:
Meeting facilities to accommodate all attendees.
Audio-Visual equipment as needed
Appropriate microphone and speaker system (depending on room size). Reimbursable expenses (in addition to the seminar fee) including but not limited to: meals (includes "mystery shopper", overnight accommodations, transportation, research and development costs plus production costs of audio/visual materials.

Secret Shopper
Secret Shopper reports are available for evaluations of on site restaurant operations. WaitersWorld provides a moment-by-moment narrative report from arrival to departure of the operation. The confidential report is packed with more details than a "check list" and provides analysis regarding significant strengths and weaknesses.

Now is the time...
Contact WaitersWorld and give your establishment the "boost" it needs to improve service to increase sales! More sales equals more income for operators and staff!

Contact Us
WaitersWorld
Paul Paz
14314 SW Allen Blvd #507
Beaverton, OR 97005

Phone 503.524.0788
Fax 503.524.4183
tips@waitersworld.com

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Service At Its Best
Waiter Waitress Training
A Guide to Becoming a Successful Server
Prentice-Hall (Pearson Education) Publishers
ISB: 0-13-092626-4
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